At Jensons Kitchen Utensils and Cookware, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a hassle-free exchange policy to ensure your shopping experience is as smooth as possible.

Conditions for Exchange:

• Eligibility : You may request an exchange within 30 days from the date of delivery.
• Product Condition : The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of Purchase : Please provide proof of purchase (order number or receipt) when requesting an exchange.

How to Exchange an Item:

• Contact Us : Get in touch with our customer service team via email at [email] or call [phone number]. Please provide your order number and reason for exchange.
• Return Authorization : Once your exchange request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the item.
• Return Shipping : You are responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
• Processing Time : Once we receive the returned item and verify its condition, we will process the exchange. You will be notified via email once the exchange is approved and the new item is shipped.

Exclusions:

• Personalized or customized items cannot be exchanged unless there is a defect or error on our part.
• Clearance or final sale items are not eligible for exchange.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item at no additional cost to you.

Contact Us
If you have any questions about our exchange policy or need assistance with an exchange, please don’t hesitate to reach out to our customer service team. We are here to help!